Frequently Asked Questions
Everything you need to know about shopping with Flo & Frankie.
How long will it take for my order to arrive?
We aim to process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 14-day return window for all full-priced items. Garments must be in their original condition, unworn, and with all tags still attached to be eligible for a refund or store credit.
Can I change or cancel my order after it has been placed?
Our team works quickly to pack your orders, so we are often unable to make changes. Please contact our customer care team immediately, and we will do our best to assist you before the order is dispatched.
Do you offer international shipping?
Yes, we ship our fashion and lifestyle collections worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and Amex, as well as digital payment options like PayPal, Apple Pay, and buy-now-pay-later services such as Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes or need specific garment measurements, our style experts are available via live chat to help you find the perfect fit.